Whether you’re a new business owner or a well-established one, this may be a question you’ve spent a good amount of time thinking about. In short, it is always good to implement some kind of social media in relation to your business. But it often just depends on how much of an online presence you want or need.
For businesses aiming for steady growth, social media is crucial, but even if you’re happy with your current customer base, a social media presence can simply help your customers find the information they need more easily. In this article, we take a look at how social media marketing works, and why your business might need it.
As any good social media management agency will tell you, social media marketing is about three very important benefits: generating brand awareness, increasing overall customer engagement, and creating more sales of your products or service than you otherwise would have experienced.
How does social media marketing achieve so much, then? For the most part, it’s because there is a very high likelihood that most of your customers are already on social media.
Finding ways to reach them may require a little bit of experimentation, though – social media strategies should be tailored to individual businesses, as each business will have a unique set of needs and means to access their customer base.
There are a few assured things you can start out with, though, and the perfect place to start is by reserving the name of your business across all of the relevant social media channels.
Even if you don’t intend to post on some channels (such as Instagram), having your name saved on the platform will allow you flexibility in the future. Then, you can start creating some social media gold!
After you’ve reserved your name on social platforms, it’s a good idea to choose one of these platforms to be your primary social media marketing channel. Although you might think diversifying from the outset might be the best way to reach a larger audience, starting out focused can help prevent you from becoming overwhelmed and fumbling your way through your social media campaign.
If you become proficient with this platform, you can move onto another social media platform or diversify your marketing approach into search engine marketing (SEM) in Adelaide, Melbourne, or wherever else your business may be located.
Back to social media, though – the platform that you choose should be the best means to demonstrate your business type and goals, and perhaps most importantly it should be where your typical customer demographic has its biggest presence. For example, business brands should start out on LinkedIn, while fashion stores would benefit from being on Instagram.
With your platform in mind, now’s the time to set measurable goals, such as increased customer service, awareness of promotions you’re running, and ramping up support for your customer base.
Once you have your goals and platform down you can begin the execution process! It might take a little bit of time to see what works, but once you do learn what yields the best results, you can confidently reach out and expand your business across multiple social media platforms.
It should be clear by now that social media has the power to capture the attention of a large segment of our customer base, so what are you waiting for?